Three levels of Remote Support are offered:
Remote Troubleshooting - The on-demand remote, 24x7 technical support avails ABB specialists to respond to issues as they arise. Corrective action is identified and site personnel are guided through the corrective implementation.
Remote Periodic Maintenance - Scheduled quarterly analysis of archived data against established performance benchmarks identify potential performance improvement opportunities. Some corrective actions can be implemented utilizing the remote session. Associated reports are provided to summarize intervention and recommendations.
Remote Continuous Monitoring - Valuable 24/7 monitoring allows the detection of equipment issues before they affect the process. Real-time condition monitoring triggers messaging to ABB drive performance monitoring centers for automated response.
Remote Services for medium voltage drives is available for the following ABB drive types: LCI, ACS1000, ACS5000, ACS6000, ACS6000c ABB is a leader in power and automation technologies that enable utility and industry customers to improve their performance while lowering environmental impact. The ABB Group of companies operates in around 100 countries and employs about 120,000 people.
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